Privacy notice: Rising Girl (The Charity)
By visiting our website, using any of our apps, or responding to social media posts, you are accepting and consenting to the practices described in this notice, so please read it carefully. Any changes we make to this privacy notice will be posted on this page, so remember to check back again if you are a regular user.
1. Important information about who we are
- Important information about who we are
- The personal data we collect from you, how we collect and how we use it:
- People who use our services or provide family placement
- People who support us
- Visitors to our websites
- volunteers and trustees
- Working with third parties
- How we keep your data safe
- Where we store and process your information
- Your legal rights (including your right to request a copy of your data)
This website is owned and operated by Rising Girl (The Charity), who is also the Data Controller.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk)
. We would, however, appreciate the chance to deal with any concerns you may have before you approach the ICO, so please feel free to contact us first.
Changes to the privacy notice and your duty to inform us of changes
It’s important that the personal data that we hold about you is accurate and up to date. Please keep us informed if your personal data changes during the duration of your relationship with us.
We may update this privacy notice from time to time. If we make significant changes we will contact you to confirm that changes have been made.
2.The personal data we collect from you, how we collect it and how we use it
2a.The people who use our children and young people’s services and provide family placement
This section explains what information Rising Girl collects, keeps and stores about you and/or your family if you receive one of our services, or if you provide care or supported lodgings, and your rights in relation to that information. You may also be given information by your service about the information they keep about you and what happens to it.
What information do we collect?
Rising Girl holds personal information about you which may include your name, date of birth, address, gender, ethnicity, sexual identity and whether you have a disability, so that we can make sure our services meet your needs. We will also record information about the service provided to you, including case reporting, plans and reviews.
Why do we collect your information?
Under the General Data Protection Regulation (GDPR), and the UK’s Data Protection Bill, we must have a legal reason to keep your data and process it. When Rising Girl provides you with a service, we will process your data on the basis of legitimate interest or public task. We do this because we cannot provide a service to you without using your personal information.
Who do we share your information with?
We share your data within Rising Girl with people who need to see it in order to provide you with a service. We may also share it with the organisation that pays for your service or with external agencies that inspect our work. You will be given a service information leaflet that will provide you with more detail. We may be required to share your data with other agencies for legal reasons, a court order for example, or with other organisations if we believe that you are at risk of harm or may harm someone else.
There may be occasions when we will ask you for consent to use your data, for example to help us inform the public about our work. If this is the case, we will explain to you exactly what your data will be used for. You can withdraw your consent at any time, and wherever possible, any of your data that has been used for publicity purposes will be deleted.
We obtain personal information from you when you enquire about our activities, become a service user, send or receive an email, make a donation to us, support a campaign, or ask a question about our services. Sometimes we may obtain your personal information from third-party data suppliers, but only if they provide the appropriate evidence that you have agreed for your personal information to be shared with other organisations.
We also gather general information about the use of our websites such as pages visited and areas that are of most interest to users. We use this information to improve our website and make it a better experience for everyone. For further information see section
2c.Visitors to our website.
Occasionally we obtain publicly available information, such as contact information, or we research information to help us perform due diligence checks to ensure we are not being abused by fraudsters or criminals posing as genuine donors, or to ensure that there are no conflicts of interest from potential supporters or organisations prior to our engagement. We do these checks to help protect Barnardo’s from abuse. For further information see ‘How we communicate with you’ below.
What information do we collect
The personal information we collect may include name, address, email address, telephone numbers, date of birth, bank account details (for setting up regular direct debit or payment information), gender and campaign experience (for contacting you in support of our campaigns) and your family relationships (when submitting a family history enquiry). Data protection law recognises that certain categories of personal information are more sensitive. These are known as special categories of data and cover health information, race, religious beliefs and political opinions. We do not usually collect special categories of data about our supporters unless there is a clear reason for doing so, such as participation in a run or walk or similar fundraising event or where we need to ensure we provide the appropriate facilities or support to enable you to participate in an event.
How do we use your data?
We may use your personal information for:
- dealing with your enquiries, requests and complaints
- processing your donations and orders made online or through our shops
- providing you with information about our work activities events and services
- complying with our legal obligations, policies and procedures, for example claiming Gift Aid
- providing and personalising our services
- administering membership records
- fundraising and marketing
- conducting market research
Donating or buying through our retail outlets or online shops
we may ask your permission to claim Gift Aid. In this case we ask for your name and address.
If you use your credit or debit card to donate to us, buy something, or pay for a registration online or over the phone, we will ensure this is done securely. We do not store your credit or debit card details following the completion of your transaction. All card details are securely destroyed once the payment or donation has been processed. Only staff authorised and trained to process payments can see your card details.
How we communicate with you
Being able to communicate with you is important, as your support will help transform the lives of the most disadvantaged girls and women most.
We believe in being open, honest and transparent with our supporters and want you to feel comfortable about your decision to give us your personal information and how we use it.
We will use the details you provide to us to communicate with you about how we are transforming the lives of the most disadvantaged girls and women across the UK and globally through the work of our services and research expertise. We would also like to tell you how your support is helping and other ways you can help in the future, whether that’s through volunteering, events or fundraising. From time to time we might also send you appeals asking for a donation to help change girls or women’s lives.
We promise that we will only communicate with you in the way you wish us to and we will always respect your privacy. You can change your mind at any time and it’s quick and easy to let us know that you no longer want to hear from us by emailing us at [email protected]
We will always respond to your wishes in a sensitive, timely, courteous and professional way.
Please be assured that we will take appropriate measures to keep your personal information safe and secure and we promise not to contact you more than necessary. We will never pass your personal information on to other organisations for them to use for their own marketing purposes.
It’s your choice
It is always your choice as to whether you want to receive information about our work, how we raise funds and the ways you can get involved. If you do not want us to use your personal information in these ways, please indicate your preferences on the form on which we collect your data.
You may opt out of our marketing communications at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails or sending us an opt-out text message following the instructions we provide you in our initial text.
We also carry out targeted fundraising and campaign activity to ensure that we are contacting you with the most appropriate communication, which is relevant and timely and will ultimately provide a better experience for you. For example, by providing timely news about our work, letting you know the different ways you can support us and how you can help us to raise funds.
- please ticket box if you agree to our terms and conditions for your donation
- please tick box if you would like to be placed on the rising Girl mailing list
- please ticket box if you are happy for Rising Girl to share your contact details with our partner organisations